LifeLong Medical Care is looking for a Psychosocial Services Manager at our TRUST Health Center in Oakland. The Psychosocial Services Manager provides strategic direction for developing and implementing non-clinical services that support patients to achieve their health and wellness goals. The position directs case management, housing navigation, and health coaching services. Responsibilities include oversight of related policies and procedures, operations, care models, staff recruitment and training, supervision, budgeting, documentation and reporting, quality improvement, and collaboration with stakeholders and funders. The Psychosocial Services Manager is member of the site leadership team and collaborates with other LifeLong departments as well as public and community- based agencies to improve access and quality of care.
This is a full time, exempt, benefit eligible position reporting to the Center Director & Associate Behavioral Health Director. To apply, please click on the Apply for this job online tab on the right hand side of our Careers page:
https://careers-lifelongmedical.icims.com/jobs/5435/psychosocial-services-manager/job?mode=view
LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.
Benefits
Compensation: $80k - $95k/year. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
COVID-19 Vaccine Policy
In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.
Responsibilities
Hires, trains, supervises, and evaluates non-clinical psychosocial support staff including and Housing Case Manager
Provides ongoing technical and subject matter support to case managers
Offers individualized coaching, works with HR to address any employee performance concerns, and implements performance improvement plans as needed
Collaborates with ABHD, Center Director, and AMD to develop a clinic services model that promotes patient centered, integrated, team-based care
Plans psychosocial service programs, develops systems, and establishes protocols to meet requirements of funders and to achieve quality improvement and assurance goals, including productivity and caseload standards
Helps plan, facilitates and participates in clinic, department and agency meetings
Collaborates across LifeLong homeless services programs to promote care coordination and seamless system of care
Actively participates in community collaboratives and represents LifeLong at external meetings and with funders
Participates in planning and implementation of data collection and quality improvement activities related to psychosocial services and integrated care
Collaborates with leadership team to develop and monitor the site and grant funding
Promotes diversity, equity, inclusion and belonging in support of patients and staff
Performs other duties as assigned
Qualifications
Education & Experience
Bachelor’s degree required or 3 years minimum supervisorial experience, master’s degree preferred
At least 3 years experience providing case management or related services to disadvantaged populations
Experience in a publicly funded mental health program, community health center, and/or social service agency serving complex patients with histories of homelessness and behavioral health conditions
Program planning, management, budgeting
Knowledge Skills & Abilities
Experience with case management, individual and group models of care, crisis intervention and staff education and training
Strong commitment to working with a low-income, ethnically diverse patient population
Strong knowledge of mental health, substance use and psychosocial issues
Strong organizational, administrative and problem-solving skills and ability to be adaptive to change
Knowledge of current developments and evidence-based practices in harm reduction and trauma informed care
Knowledge of coaching techniques and human behavior change
Excellent interpersonal, verbal, and written skills
Must be proficient in Word, Excel, and basic office IT systems
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