Axis Community Health is a nonprofit community health center that is growing rapidly in response to the exciting changes that are occurring in the healthcare arena. Axis Community Health has served the Pleasanton, Livermore, and Dublin area since 1972. Our services include medical care, mental health counseling, behavioral health, and WIC nutrition services for Tri- Valley residents.
We would love for you to apply to join us on our mission to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community.
CLICK HERE TO APPLY:APPLY HERE
ESSENTIAL DUTIES/RESPONSIBILITIES:
• Tier 1 helpdesk technical support
• Tier 1 application support
• Testing of new technologies prior to deployment
• Deploying new technologies agency wide
• Create end user and IT internal documentation as needed
• End user training of new technologies as needed
• Work with IS department and System administrator to support enhancements to workflows as needed
• Optimization of new technologies once deployed
• Other duties as assigned.
REQUIRED COMPETENCIES:
• Knowledge of Microsoft Windows environments (2012r2 and 2016 with Windows 10)
• Knowledge of thin client environments (Citrix 7.5+)
• Three years of experience supporting an Electronic Health Records system, EPIC preferred
• Knowledge of VoIP phone systems
• Knowledge of Microsoft Office and SharePoint 2016
• Excellent troubleshooting and problem solving skills
• Experience with IT security and compliance in a health care setting
• Excellent written and verbal communication skills, including experience writing and maintaining end user and technical documentation
• Excellent project management and time management skills
• Ability to work efficiently and effectively, even under pressure
• Ability to interact effectively and in a supportive manner with persons of all backgrounds
• Ability to lift-carry (30lbs.) and move all components of PC workstations, servers, network equipment, peripherals, and other ancillary equipment
QUALIFICATIONS:
• Ideally, the candidate should have a BA/BS in Computer Science or a related degree and/or 2 years of IT experience
• 2 years of experience with customer support and/or training
BENEFITS:
• Employer paid health, dental, and vision benefits to the employee
• Option to participate in a 403(B) retirement plan with employer matching contribution
• Partial educational reimbursement
• 12 paid holidays
• Accrued paid time off with each pay period
• Employee discount programs
• Colleague Referral Bonus Program
CONNECT WITH AXIS:
Company Page: https://www.axishealth.org
Facebook: https://www.facebook.com/axiscommunityhealth
LinkedIn: https://www.linkedin.com/company/axis-community-health
Physical Demands and Working Conditions:
Work is normally performed in a typical office work environment. While performing the responsibilities of this position, the individual is required to have ambulatory skills sufficient to visit various parts of the organization. Requires the ability to reach with hands and arms, climb stairs and occasionally lift and/or move up to 30lbs. Requires sitting and standing for extensive periods of time, operating a computer keyboard, telephone and other equipment for extended periods of time. Travel to other Axis health centers and other local travel will be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Axis Community Health is committed to creating a diverse work environment and is proud to be an equal opportunity employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us for assistance. Link to EEO is Law poster: https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf As part of our hiring process Axis conducts background checks.
All Axis staff members must provide proof of vaccination for COVID-19. Exemptions to this requirement will be considered for those requesting a reasonable accommodation based on their medical, religious, or disability status. Staff members that are granted a reasonable accommodation will be required to undergo weekly testing.
Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity.
- Principals only. Recruiters, please don't contact this job poster.
- do NOT contact us with unsolicited services or offers
