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Description
Grow your career with the County of Sonoma as a Bilingual Human Services Aide II! Starting salary at $24.90/hour ($51,969.29/year), plus a competitive total compensation package, and an additional $1.50/hour bilingual premium.*
This recruitment is currently being conducted to fill four full-time fluent Bilingual (English/Spanish) Human Services Aide II positions in the Human Services Department, two in the Employment and Training (E&T) Division and two in the Economic Assistance (EA) Division. If you are interested in one or all positions, we encourage you to apply now!
As a Human Services Aide II with the County of Sonoma, you will be responsible for providing routine non-technical assistance and supportive services to clients and staff, including answering phones and providing excellent customer service. You will act as a liaison between professional staff, disadvantaged individuals, and groups in the community, and will also:
Provide support to case workers through various clerical activities
Greet clients and assist them with questions and the completion of forms and applications
Provide outreach to schools, neighborhoods, and the community to ensure those who need services are able to access them
De-escalate tense situations while working with hostile or upset clients
Act as a liaison with community agencies by keeping rosters and client paperwork updated
Evaluate client service needs, providing information and guidance regarding various services and resources
Proctor vocational testing
Make reminder calls to clients regarding upcoming appointments
Schedule clients for meetings, workshops, and/or trainings
Enter information into databases and spreadsheets and generate receipts and reports
Ideal candidates will possess:
Experience working with a diverse cultural and socioeconomic population
Strong computer skills, including experience with Excel, Outlook, and Word
Exceptional customer service skills including in person, over the phone, and virtually through video conferencing
The ability to diffuse stressful situations and interactions
A high degree of proficiency with word processing, spreadsheet, and database programs
Strong multi-tasking, problem solving, and organization skills and the ability to work in a fast-paced environment
*Salary is negotiable within the established range and benefits described herein do not represent a contract and may be changed without notice. For more information, including minimum qualifications, & to apply, visit, www.yourpath2sonomacounty.org or call 707-565-2331. The County of Sonoma is an Equal Opportunity Employer. We value diversity and are committed to having a workforce that is representative of the communities we serve. Apply by 9/25/23
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