We are seeking a highly organized and customer-oriented Front Desk Supervisor to join our vibrant nail salon team. As a Front Desk Supervisor, you will be the first point of contact for our clients, ensuring a welcoming and efficient experience. Your role will encompass overseeing front desk operations, managing a team of receptionists, and maintaining a seamless flow of appointments and customer interactions.
Responsibilities:
- Greet clients warmly as they arrive and provide exceptional customer service throughout their visit.
- Manage the scheduling and coordination of appointments to ensure efficient utilization of salon resources.
- Supervise and train front desk staff, including onboarding new team members, conducting performance evaluations, and providing ongoing coaching.
- Handle client inquiries, complaints, and concerns professionally and promptly, striving to resolve issues to their satisfaction.
- Maintain a neat and organized front desk area, ensuring all necessary supplies are stocked and readily available.
- Process client transactions accurately, including payments, tips, and gift card redemptions.
- Collaborate with the salon management to implement and uphold company policies, procedures, and standards.
- Assist in marketing and promotional efforts to drive business growth and maintain client retention.
- Coordinate with nail technicians and other staff to manage client flow and address any scheduling adjustments or special requests.
- Maintain a comprehensive knowledge of salon services, pricing, and products to effectively assist clients.
- Uphold a positive and professional image of the nail salon at all times.
Qualifications:
- High school diploma or equivalent; further education or certification in hospitality or customer service is a plus.
- Proven experience in a customer service or supervisory role, preferably in the beauty, wellness, or hospitality industry.
- Strong interpersonal and communication skills, with the ability to interact with clients and staff in a courteous and effective manner.
- Exceptional organizational skills and attention to detail to manage appointments and maintain an orderly front desk area.
- Proficiency in using computer software for scheduling, payment processing, and client database management.
- Ability to work flexible hours, including evenings and weekends, to accommodate salon operations.
- Positive attitude, team player mentality, and a genuine passion for delivering outstanding customer experiences.
Join our team and play a pivotal role in creating an inviting and seamless environment for our valued clients. If you're ready to lead a team that enhances the overall salon experience, we'd love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and enthusiasm for the position.
- Principals only. Recruiters, please don't contact this job poster.
- do NOT contact us with unsolicited services or offers
