We have a great friendly office in San Francisco, treating the Ear Nose Throat issues of our community. We are looking for the perfect team member to fit our team family. So, below are some things that the job will require. We prefer experience, but there is alot we can train on.
Although bilingual is not a requirement, it would be an added plus for someone that speaks / understands other languages.
The job entails a high level of customer service, the ability to prioritize a high level of patient satisfaction for all patients by warmly greeting patients, completing the check-in and check-out process. Knowledge of EPIC a plus, but not required. Some EHR experience would be great.
Work collectively with staff, doctor and patients by documenting patient information, updating records and collecting patient payments , Answers patient correspondences responds to inquiries in a timely fashion. Maintains patient records/files to ensure accurate record keeping, security and confidentiality of files
Coordinates scheduling of patient’s appointments necessary to maintain patient flow, confirms all patients, and prepares charts for scheduled patients
Performs confidential administrative functions such as assembling reports, records release and transmitting patient information to outside agencies
Responsible for keeping an organized front desk and front entry at all times
Multi tasking and working on special projects, cross training in different departments, and perform other related duties assigned or requested.
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Working knowledge of word processing, excel, electronic medical records
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment
We look forward to bringing someone to the team that compliments our climate and culture of supporting each other, serving the patients, serving others that refer to us, and serving the community.
Employment Information
Full-time, Mon- Fri hours tb determined, Benefit package includes paid time off, Medical Ins, Vision Ins , Dental ins (Minimal cost to employee for Ins), 401k after 1 year, some parking reimbursement, Life Ins.
- Principals only. Recruiters, please don't contact this job poster.
- do NOT contact us with unsolicited services or offers
