Utterly Bad-Ass, Totally Frikkin Awesome Desktop Support Genius - sf, California, United States

IT Jobs sf, California, United States
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Description

Hello, Good Geeky Citizen!

Are you tired of living half your life in a drab gray cubicle with a dirty keyboard and an old VoIP phone?

Wouldn't it be nice to work with a friendly, warm, supportive team, paying visits to some of the Bay Area's leading technology firms, learning lots of tech you've never managed to get your hands on? And when you're not going onsite, working from the comfort of your own, well-worn gaming chair within easy reach of a bowl of your favorite snack mix?

Ignition, Inc. (www.ignitionit.com) is seeking a Mac and PC support wizard, and we hope that person is you!


ABOUT IGNITION

We're a 25-year-old I.T. Managed Services Provider (MSP) based in San Francisco but with clients across the USA and internationally. Currently, our team is 21 people.

We serve businesses of between 6 and 600 people, with a particular focus on IT support, governance, and security for startups, work-from-home teams, cloud-based/virtual companies, and cross-platform (Mac + PC) computer fleets.

But really, we're the anti-MSP: We're not stuffy. We're not stiff. There's no uniform. Many of us have tats. Our motto is 49% tech support, 51% human support. We hire people with deep emotional I.Q. instead of folks with lots of certifications that start with the letter M. We try not to use corporate acronyms unless they're laughably ridiculous. Your freak flag is encouraged to fly, as long as it doesn't block your professionalism from shining through brightly.

Our customers feel the difference. They appreciate our honest integrity and they enjoy working with us, as you hopefully will, too.

Our employee turnover is practically zero. Folks enjoy working at Ignition. We respect your humanity because we are afflicted by our own unique, baffling versions of it.


ABOUT THIS JOB

We're seeking a Bay Area-based support guru to visit our clients at their offices and provide support for their Mac and PC users. Onsite duties might be five days a week or maybe just one; the schedule fluctuates periodically with client demand.

Some of your onsite visits will be pre-scheduled, recurring on the same day of every week; others will be ad-hoc as needed.

Our clients' office locations are all around the Bay Area: San Francisco, Silicon Valley, and the East Bay. You'll need to have a car so you can get where you need to go! Depending on your itinerary, some of your commute time and mileage may be paid.

When you're not needed onsite, you'll work from your home, supporting our help desk, project, and security teams with whatever's needed.

But, be forewarned: we do not have a formal training program. We're not going to send you to Microsoft University™ to get a bunch of useless certs. You'll learn like the rest of us learned: in the trenches, asking questions and hoping that somebody else on our team has a couple of minutes to give you an answer. Thus, you'd better be a quick learner, able to do your own research and devise your own curriculum... and you'd better hurry because the client is on the phone and it's 6:00 on a Friday evening and you are late for your own wedding!

(Just kidding. If you were getting married, we'd cover for ya.)


THE IDEAL CANDIDATE

This position is ideal for an early-career IT support professional with at least 2 years of work experience, preferably supporting diverse infrastructure at multiple firms. Bonus points if you have worked at an MSP. We're more interested in your demonstrated geek passion and your natural emotional I.Q. than the number of years on your resume, but this is not a trainee or first-year-in-IT position.

We do require demonstrable tech savvy and mighty, earth-shattering Google Fu. Our interview process will test your ability to find answers to questions about which you probably know nothing. It's less important that you get the answers 100% correct than that you demonstrate that you know how to find them with minimal guidance.

In addition to being a geek-minded hobbyist and tinkerer, you should be warm, friendly, and empathetic. Only 49% of our job is technical support: the remaining 51% is human support, helping our clients feel well-fed and productive with their technology. If people can hear the smile in your voice over the phone, they'll forgive you for not immediately knowing all the answers.


HUMAN REQUIREMENTS

- Be available to work full-time with a flexible schedule to accommodate driving times and fluctuating client demand.
- Be a naturally friendly person who's easy to work with.
- Demonstrate the ability to write clear, useful technical documentation, and clear, articulate correspondence.
- Have a quiet place in your home (or houseboat?) from which you can work, with stable, fast Internet. (We will provide you with a stipend to pay part of your home Internet bill.)
- Be on top of your shiz, because if you drop balls, they splatter all over our clients and our team and then we get all grumpyface on you, and trust me dude you do NOT want to see my grumpy face, it has made puppies cry.


COMPENSATION

The base salary range is broad: $65k-$90k per year, based upon your experience and skill set. We may consider more senior candidates at commensurately higher pay scales, so if you liked this wacky job posting, toss your hat in! I mean, what have you got to lose except a precious hour or two of your life that you'll never get back?

We also provide medical, dental, and vision insurance; a 401(k) retirement plan; holiday, sick, and vacation pay; stipends for your home internet and cell; incentive-based bonuses when applicable; food, folks, fun, and a rockin' good time except on Mondays. Sorry, we can't fix Mondays. Maybe the coming AI apocalypse will get rid of them entirely.


TO APPLY

Visit https://forms.gle/NF6heAx1Xoo7YUHh6


SEE YA SOON

Ignition is an equal opportunity employer supporting diverse workplaces full of people we like who have loved ones they hopefully like too. We look forward to considering all qualified applicants. Thanks for reading! May the Force be with you!
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

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Views 189
Listing id 24364
Post date 05/10/2023 06:22

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