JOB SUMMARY: Responsible for daily function of front desk operations. Acts as a brand ambassador to new and existing patients; delivering personalized customer service to each patient. Drives oral surgery treatment sales by demonstrating a thorough understanding of practice offerings, and displays a curiosity about patient circumstances and their desired outcomes. Consistently demonstrates a positive attitude and works as a team player.
RESPONSIBILITIES INCLUDE:
Practice Operations
· Prepares and maintains patient charts, ensuring appropriate documentation
· Files patient reports, miscellaneous documents, and radiographs into patient charts and files
· Escorts patients to consultation rooms, ensuring they are comfortable
· Effectively manage surgeon’s schedule
Administrative Front Desk Operations
· Responsible for opening and closing office
· Fields, directs and/or manages incoming calls and patient questions
· Greets all patients
· Takes accurate messages and disseminates in a timely manner
· Schedules and confirms patient appointments
· Obtains/verifies demographic information and enters into various system databases/charts
· Checks-in patients, obtains copy of insurance cards, collects co-pays and fees
· Ensures proper documentation for payments collected
· Input treatment plans into practice management system and be able to discuss treatment plans/finances with patients
· Verify patient’s insurance benefits with insurance companies
· Review pre-operative and post-operative instructions with patients
· Answer patient questions
· Sends follow-up correspondence to patients and referral sources as required
· Directs outgoing/incoming faxes and distributes accordingly
· Maintains the integrity of the data entered into various office databases
· Manages inventory of all forms, brochures and educational materials; replenishes and stocks as needed
· Replenishes supply of product inventory as needed
Consultative/Sales
· Provides prospective patients with accurate and timely information about the surgeon and practice, as well as surgical procedures and what to expect for the consultation appointment
· Engages patients in discussions on tooth removal and subsequent replacement and makes recommendations accordingly
· Other duties as assigned
Required Skills
· Ability to adapt to changing environment and be a flexible/team player
· Ability to communicate effectively with patients, physicians, dentists, team members and vendors
· Ability to plan and look ahead
· Possesses keen attention to detail and excellent organizational skills
· Skilled in juggling multiple priorities in a real-time environment
· Communicates in a professional manner and exercises superior customer service skills
· Ability to maintain confidentiality of highly sensitive information
· Commitment to ethical conduct and doing what it takes to ensure that tasks are completed on time
QUALIFICATIONS: Experience in healthcare or a service-oriented business required. Preference will be given to applicants with a background in dental front office positions. Strong interpersonal and communications skills required.
Position hours are 8am-5pm. 5 days/week.
Must be able to work at both Sonoma and Napa locations.
- Principals only. Recruiters, please don't contact this job poster.
- do NOT contact us with unsolicited services or offers
